Below are some common areas to review when troubleshooting the Ethos integration. For more information related to these steps please refer to the full Ellucian Troubleshooting knowledge base article.
Troubleshooting checklist:
1) Check the Data Access tool for logs and errors, as well as reloading resources back into Ethos. [Requires access to the Ellucian Customer Center and the Data Access tool] (https://elluciansupport.service-now.com/customer_center)
2) Validate a user in Experience Setup to confirm user records are syncing with Ellucian profiles. [Requires access to the Ellucian Customer Center and the Experience Setup tool] (https://elluciansupport.service-now.com/customer_center)
3) Check Bruno to validate the API process which should be able to retrieve data from the Colleague database. [Requires access to the Ellucian Customer Center and the Ethos Integration tool] (https://usebruno.com)
4) Run GNGE in Colleague to ensure that Colleague Web API resources have the necessary GUIDs for integration with Ethos [Requires access to the Colleague DB]
5) Review RabbitMQ queues for messages that may be held or unable to process. [Infrastructure task]
6) Restart the Tomcat server and/or listeners on the Colleague server. [Infrastructure task]
Quick links:
Architecture Diagram
For more information related to these steps please refer to the full Ellucian Troubleshooting knowledge base article.
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