Troubleshooting CRM Advise (PioConnect) Login

First, try going directly to this link: https://sacredheartcrm.elluciancrmadvise.com/ 

If the following Microsoft error occurs immediately, that means there is not an account set up in PioConnect, assign ticket to EAS:

Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization;s Microsoft Dynamic 365 Administrator

If no error was encountered, the PioConnect sign on screen will be displayed. Choose Sign in with organization – if an error is received after selecting that, follow these steps: 

1. Sign out of https://myshu.sacredheart.edu/

2. Sign out of https://www.portal.office.com/  (Click on your profile on the bottom left to log out) 

3. In your browser (preferably Chrome), click on the vertical 3 dots in the upper right hand corner > Settings > Privacy + Security > Delete browsing data and delete all 

4. When back on Privacy + Security  settings page, select Site Settings from the center list > View Permissions and data stored across sites 

5. Enter MICR in the filter on the upper right to bring up Microsoft data > delete all you see with Microsoft: 

   

   Close Chrome completely and reopen 

6. Use the direct link to CRM Advise (PioConnect):  https://sacredheartcrm.elluciancrmadvise.com/main.aspx 

7. At the Organization Sign on, enter Username and at SHU login prompt click the blue link at the bottom that says "Use your password instead", enter your SHU network password:

   

8. Follow the next steps to sign into PioConnect. 

   NOTE: For the future, you should always click the "Use password instead" link, if available, to log in to CRM Advise (PioConnect). It is very important to sign out of both PioConnect and MYSHU when finished. Click sign off instead of just closing the browser window.