What is RedSky?
RedSky is required to use Cisco Jabber.
RedSky runs in the background, and asks you to provide location information, which
will be used in the event of an emergency call to 911 via Cisco Jabber application.
What is Cisco Jabber?
Cisco Jabber is a softphone application, allowing you to make and receive calls on your laptop.
Cisco Jabber uses your same phone number as your desk phone.
Using Jabber requires installing and running the RedSky Application in the background.
Before you begin:
You will need a Jabber profile created and linked to your existing SHU phone number and user account.
The Telecom department will create this profile for you - Please click here to submit a -Jabber Service Request-
Additional Links:
RedSky Software Download for Windows and Mac: -RedSky Software Download-
Cisco Jabber Software Download for Windows and Mac: -Cisco Jabber Software Download-
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RedSky myE911 Application Installation and Setup Instructions:
1. Download the correct RedSky application for your computer (Windows or Mac) from the download page linked above,
or click HERE.
2. Launch the RedSky Installer, and proceed by clicking Next.
3. You will be prompted to provide the RedSky Host link, then click Save.
It is important that this link is entered or copy-pasted exactly as written here: https://anywhere.e911cloud.com/
4. Proceed through the installation. Click Finish to complete the installation process.
5. The application will now be running in the system tray, or in the background.
You may see popup notifications as the software establishes itself:
6. Once network is established, the RedSky application will popup a window labeled Device Registration –
Enter your full email address, while leaving the host unchanged, as shown below:
You will get a registration verification code via email in a moment. Enter that code in the next popup to complete the registration process:
The Verification Email will look like this:
7. Once the application is installed, network discovery is completed, and the user has properly registered and validated their email address – RedSky can be used to record and update calling locations.
It will pop up and notify you when it does not recognize where you are currently connected, compared to your existing list of locations.
Clicking this notification, or the application itself in the tray, will launch a default web browser - and request your location information.
8. Fill out the location information whenever you have moved and established a new working location, associated with a new Wireless Access Point.
You can fill out information with the address, and provide as much location information as possible.
You can also click the Alternative Address view button, and fill out more fields and location descriptors:
Once your locations have been provided, your RedSky Application will run in the background, and it will no longer notify you regarding location information.
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Cisco Jabber Softphone Installation and Setup Instructions
Important Note: Jabber Sign-In will not function unless an account has been created and associated with your user profile and existing phone / extension.
Please request Jabber using the Jabber Service Request Form -- Please click here to submit a -Jabber Service Request-
1. Download the correct Jabber application for your computer (Windows or Mac) from the download page linked above,
or click HERE.
2. Launch the installer, and follow the installation wizard:
3. Wait for installation to complete:
3. Launch Cisco Jabber if not automatically launched when installation is completed.
If prompted for email - enter your full SHU email like so: examplename@sacredheart.edu
If prompted for username - enter only the username portion of your email like so: examplename
When prompted for password - use your existing SHU password.
4. Once signed in for the first time, you will be prompted/guided with a welcome-tour. You do not need to complete this tour.
You can close the blue popup window at any time.
5. In the CALL section, you can use Jabber just like your desk phone. You dial the same as your desk phone.
Dial a 9 to make outbound calls.
See Example Screenshots:
6. You can select the small computer icon at the bottom of the window, to adjust call forwarding inside Cisco Jabber,
as well as select which Device you'd like to receive calls on. (ex: If you are using Jabber in an office with a desk phone, and don't want the desk to ring.)
7. To edit your settings and preferences, or to sign out / exit Cisco Jabber, you can select the Gear Icon on the top right of the window:
Settings and Options
1. One of the first settings available to the user is to select if Jabber will start when the Computer starts, automatically.
Keep this checkbox on if you want Jabber to automatically start, toggle it off if you want to launch Jabber manually.
2. Under Audio settings, you can configure your Audio Options, change which device will receive the ringtone when receiving a call,
and adjust volumes for speakers and microphones, etc.
Additionally, you can access the 'New Device' Settings, and 'Advanced Settings' at the bottom of this page:
You can adjust the order of preference for all audio devices here - If the device is available, the software will automatically select based on preference.
Be sure to click OK to save your selections and changes.