Description

To provide a standardized process for handling all phone changes at SHU, including verifying device type, updating directory records, and managing transfers or disconnections. This ensures proper documentation, billing accuracy, and smooth transitions between departments or users.

Procedure

1. Review the Immediate Termination Report for the following information.
   1. The users name (found in the first and second column)
   2. The users department (found in the fourth column)
   3. If the user has a phone or not (found in the sixteenth column)
       
2. Confirm Device Details
   1. Validate whether the number is a landline or cell phone.
   2. Check if there is a phonebook entry in the SHU directory.
       
3. Reach out to the Department Supervisor 
   1. For landlines/cells: ask if they should be disconnected or transferred.
   2. For directory entries: ask if they should remain or be updated.
       
4. Create a ticket with the following information
   1. Date the termination report was recieved.
   2. The "Creator" should be the terminated user's supervisor.
   3. If cell phone, provide:
      1. Provider (Verizon, FirstNet, etc.)
      2. IMEI/ICCID
   4. The phone number in question.
   5. Next steps:
      1. Resolve ticket once completed.
      2. If a transfer out is requested, assist if desired.