You should receive email notifications after submitting a ticket and when someone comments/updates the status. This email notification should have a link to view your Ticket Details. In the event you've misplaced this email or would like to view multiple tickets from one place, you can find/view them from the Client Portal.

Find Your Tickets

• From the client portal home page, click the "View My Tickets" button
• Use the advanced search at the top of the page to filter the tickets

View Your Ticket

When you find the appropriate ticket in the search results, click on the hyperlinked title to open the ticket details.

• Ticket Details contains various important information and potential interaction points
  • Ticket Title
  • Ticket ID
  • Status
  • Withdraw Request button
    • If you decide the ticket is no longer necessary and would like to cancel it before resolution, use this button.
  • Add Attachment button
    • If you've been asked to supply a file, image, or screenshot, use this button to upload.
  • Details - Account/Department, Service, and Creation and Modified Dates and Users
  • Requestor (your) Contact Information
  • Attachments - previously uploaded, or click the + button to add another
  • Service Form Data/Details and Description
  • Feed
    • This is the trail of comments, edits, status changes, etc. that have occurred on the Ticket.
    • You can write a new Comment by clicking the Comment button.
    • You can write a reply to someone else's comment, edit, status change by clicking the Comment under their feed record.
    • You can like someone else's comment, edit, status change by clicking the Like under their feed record.