The MySHU portal allows students to request assistance, connecting them with appropriate support services.

The MySHU portal allows students to request assistance, connecting them with appropriate support services. Through the MySHU Portal card, select the category that best matches the needs: 

• Career Services – Assistance with career exploration, internships, resumes, or job searches.
• Choosing a Major – Guidance with exploring academic programs, understanding degree requirements, or changing a major.
• Feeling Homesick – Support for students adjusting to campus life or experiencing difficulty being away from home.
• Financial Aid Assistance – Help with financial aid questions, payment plans, or financial hardship.
• Having Trouble Getting Involved / Feeling Unconnected – Support finding campus activities, organizations, or opportunities to build community and engagement.
• Having Trouble with My Roommate – Assistance navigating roommate conflicts or residential living concerns.
• Health Services / Wellness – Access to campus health services, medical care, or wellness resources.
• International / Visa Support – Guidance related to visa status, immigration requirements, or international student resources.
• Mental Health Concerns (Non-Emergency) – Support for stress, anxiety, emotional well-being, or counseling referrals (non-crisis situations).
• Needs Tutoring - For students who would benefit from academic tutoring or subject-specific support. 
• Request for Disability Accommodations – Information and assistance with requesting disability accommodations.
• Requesting a Transcript – Help with obtaining official or unofficial academic transcripts.
• Student Advising and Success – Academic advising, course planning, academic difficulty, or overall student success support.
• University Support / Other – For concerns not listed above; requests are reviewed and routed to the appropriate office for follow-up.

Once submitted, requests are directed to the appropriate department to ensure timely response and coordinated student support.

Request Assistance from MySHU

1. Login to the MySHU Portal using your SHU e-mail and password
2. On the homepage, there is a locked card titled Request Assistance. From the drop down menu on the card, select the assistance category that best fits the support you need.  
   
3. Add any notes that can assist the staff member with supporting your request.
4. Select Submit. 
5. The card will change to a confirmation screen with a summary of your alert. Select Done.