All SPA users may experience an error message when attempting to access the service and a FIDO Passkey is enabled for their account.

Issue Description

When someone with an active SHU account attempts to log in to Student Planning and Advising (SPA), they might receive an error message and are unable to access the service. The error message will mention an issue with an authentication method called 'Multifactor, Fido'.

 

Environment

Logging in to spa.sacredheart.edu on a supported browser

 

Resolution

1. Remove your SHU account info from your browser by doing at least one of the following
   • Sign out of your SHU account on office.com
   • Delete the browser cache for office.com
   • Open an incognito/private browser window
2. Navigate to spa.sacredheart.edu, enter your SHU email, then select Next
3. Cancel the request to use a passkey and then use an alternative login method
4. Enter the password for your SHU account, then select Next

If the above steps do not work or you want to avoid the issue in the future, follow the steps below to remove FIDO Passkey Sign In from your account.

1. Go to aka.ms/mfasetup in a new tab
2. If prompted with multiple Microsoft accounts, select your SHU account
3. Confirm your SHU account information is displayed in the top-right
4. Locate all Passkey entries and select Delete next each entry
5. Select Delete in the pop-up confirmation for each entry
6. Open a new browser tab and sign into spa.sacredheart.edu

 

Cause

SPA login now utilizes single sign-on (SSO) with multifactor authentication (MFA). However, there is a known issue where SPA currently does not support FIDO Passkeys and some push notification authentication methods. This may cause users to receive an error message when their account has access to SPA.