This procedure is intended for SHU employees that have received a new or refreshed Windows laptop. SHU employees that are due to request a new laptop or refresh their existing laptop must submit a Laptop Request form first to initiate the process.

Initial Login

1. Connect the computer to power using the included USB-C cable.
2. Turn on the computer.
3. Proceed through the initial language and keyboard settings by selecting Next.
4. When prompted for a network connection, connect to an available network then select Next. If you are on campus, use Sacred Heart. If you are at home, use your home wi-fi.
5. Wait for the computer to install additional system updates. The computer might restart during this process.
   • A sign in page will be displayed once all updates are completed.
6. Sign in with your full SHU email (example@sacredheart.edu), password, and multi-factor authentication.
   • If you encounter any error after entering your credentials, please contact PioTech Center for further assistance. This is typically due to too many devices already associated with an account which can be fixed without needing in-person support.
7. Select Other user in the bottom-left.
8. Sign in with your full SHU email (example@sacredheart.edu) and current password.
9. Once the desktop is displayed, it will take around 5 to 10 minutes for all the standard applications to be installed and ready for use. The computer can still be used during this time. Any additional prompts to restart for system updates can be accepted when you are able to do so.

Common Software Setup

This section is for initial setup steps for common software that is available to all SHU laptops. These steps can be skipped if the software is not used in your role/department.

GlobalProtect VPN Client

This software is used to access certain SHU resources while off-campus. This includes resources such as Reporting Services, Shared Drives, Parking Assignments, some SHU Library content, and some academic software such as SPSS.
Additional Information

1. Open the Windows menu via the keyboard button or taskbar icon.
2. Search for and open the GlobalProtect app.
3. In the new pop-up window in the bottom-right of the screen, select Get Started.
4. Enter vpn.sacredheart.edu in the Portal field then click Connect.
5. In the pop-window, sign in with your full SHU email, password, and multi-factor authenticator.
6. The Acceptable Use Policy will be displayed in a browser once you are connected.

Secure Desk / Citrix Workspace

This software is used to access virtual desktops by various departments. Common departments include IT, SFA, Public Safety, Registrar, Student Success, and Health Services. This software is not typically used by Faculty and Vendors.
Additional Information

1. Open the Windows menu via the keyboard button or taskbar icon.
2. Search for and open the Company Portal app.
3. Select Apps on the left-side menu.
4. Select and install Citrix Workspace.
5. Wait for the top-right status to display Installed.
6. Open Citrix Workspace.
7. Enter securedesk.sacredheart.edu in the Store URL field then select Continue.
8. Sign in with your full SHU email, password, and multi-factor authenticator.

Zoom

This software is used as an alternative to Microsoft Teams for meetings and chat. Usage of this software is up to your department and communication methods.
Additional Information

1. Open the Windows menu via the keyboard button or taskbar icon.
2. Search for and open the Zoom Workplace app.
   • The app might not be immediately visible after going through the Initial Login steps. If this occurs, wait the previously recommended 10 minutes then restart the computer.
3. For the sign-in method, Select Sign In -> SSO
4. Enter sacredheart-edu for the Company domain field then select Continue
5. A Zoom login tab will open in your browser.
   • If you are not already signed in to the browser, sign in with your full SHU email, password, and multi-factor authentication.
   • If you are already signed in to the browser, the Zoom app will complete the login.
6. If you have not yet used Zoom with your SHU account, select the license activation button in the browser tab. This will send an email to your SHU inbox with a first-time license activation link. Select the link in the email then sign into the Zoom app again.

PaperCut / SHU-Canon Printers

This software is used to connect to the SHU-Canon printers across campus. These printers can be found in most staff/faculty buildings and departments. This software and connection can be ignored if you are primarily working remote.
Additional Information

1. Ensure your computer is connected to the on-campus Sacred Heart wi-fi or the GlobalProtect VPN.
2. If the PaperCut Print Deploy Client app window is not visible, restart your computer and login.
3. In the PaperCut app, enter your SHU username and current password then select Sign in and add printers.
4. After a few moments, the SHU-Canon connection will display Installed.
5. The SHU-Canon printer can now be used while connected to the on-campus Sacred Heart wi-fi or the GlobalProtect VPN.

Additional Software

The Company Portal application is pre-installed to allow self-installation of various approved applications. If the software needed for your role is not listed in Company Portal, please contact PioTech Center for installation approval and assistance.

1. Open the Windows menu via the keyboard button or taskbar icon.
2. Search for and open the Company Portal app.
3. Select Apps in the left-side menu.
4. Select the desired application from the list.
5. Select Install.
6. The download/install status will now be displayed in the top-right.
7. The application is ready to be launched once the status displays Installed.