How to Fix Colleague Report or Process Appears Hung and/or Does Not Display Results on Screen as Expected.

Sometimes, users will run reports or processes and expect a report or results to appear in the Report Browser window but resulting window never appears.  This happens most often with a Student Evaluation (aka Degree Evaluation, Degree Audit, EVAL).

Usually, the problem is that their datatel.ini file is corrupted and the user needs to get a new init file updated to their profile in Secure Desktop.  To do this:

New Init File Update in Secure Desktop 

1. Double click on MY COMPUTER in your Secure Desktop window (not on your PC desktop) ** if My Computer doesn't show on the desktop
2. Click on the C: drive
3. Double click on the Users folder (directory)
4. Locate the user name who is having the problem and double click the user's folder (directory)
5. Double click on the My Documents folder (directory)
6. Double click on the Datatel folder (directory)
7. Delete the datatel.ini file
   • NOTE: Depending on how you are viewing the files within this folder it may show as filename DATATEL and filetype CONFIGURATION SETTINGS
8. Log out of all applications that are open in your Secure Desktop session
9. In the bottom left corner of your Secure Desk window,  click on the START button
10. Click on LOGOFF from the menu
11. Log out of Secure Desktop

Once Secure Desktop is logged out, log back in and see if you can run the report successfully.  If you cannot, open a ticket with the IT Call Center indicating Colleague does not bring up the report resolution to the screen.