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If you are trying to access Raiser's Edge using the Firefox browser and the application does not appear to be opening, check the following settings on Firefox:
- Click the icon on the upper right corner just below the X (looks like three horizontal lines)
- Click the Add-ons icon.
- Click on the Plugins icon on the left side.
- Locate Citrix Receiver on the list of plugins and click the dropdown box to the right of it and choose Always Activate.
Once these steps are followed, Raiser's Edge should open up normally using Firefox.