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Here are common issues students experience with SHU Awards:
1. Issue - Reset Student Pin
- To reset their PIN needed to access SHU Awards, students should contact the Student Financial Assistance office - SFA Contact Info
2. Issue - Errors Encountered when Submitting Financial Aid Applications
- Check to be sure that all fields are filled in, if there are fields that do not pertain the student should enter an NA or 0 before submitting.
- If this does not resolve the error, the student should be referred to the Student Financial Assistance Office for further help.
3. Issue - Students Kicked by Browser
Advise the student to close their browser out completely. A recent upgrade of the software updated some of the security settings related to active sessions.
- Access Net Partner Student > complete required tasks > Log out.
- Close browser completely (If it's a tab in Chrome, completely close Chrome)
- Open browser and log in once more.