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Outlines the components of the Find My Counselor Slate portal for purpose of troubleshooting and configuration.
This article instructs admissions counselors on how to set upcoming availability for virtual interviews through the Find My Counselor portal.
Occasionally, when a Slate contact record and its corresponding applications are submitted to Colleague, the system generates a new Colleague ID for the individual instead of updating the existing record. When this happens, you have to mark the new record as a duplicate in Colleague, cancel the associated applications, and update the original record accordingly.