Issue Description
When a faculty member enters a course, they are unable to see the Messages feature in the top course navigation.
Environment
- Blackboard Ultra, within a course
Resolution
Resolution steps can be completed by anyone who has Instructor access to the course.
- Enter the course
- In the top right corner, select Course Settings
- Toggle the setting to enable Allow course messages. When turned off, messages will be sent via email only.
Cause
The messages feature has the ability to be turned on and off at the course level. Any user with Instructor access can modify this setting. At times, users disable the setting because they do not use it, however another Instructor in the course may rely on it.