The MySHU portal allows faculty and staff to submit a referral on behalf of a student to connect them with appropriate support services. Through the referral form, users can select the type of concern, including:

• Career Support - For students needing assistance with career exploration, internships, resumes, job searches, or professional development.
• Connection Issues - For students who appear disengaged, isolated, or struggling to connect with peers, faculty, or campus resources. 
• Financial Aid Assistance - For concerns related to financial hardship, aid eligibility, or understanding financial aid processes. 
• Mental Health Concerns (Non-Emergency) - For students displaying signs of stress, anxiety, or other emotional concerns that require support but are not urgent or crisis-related.
• Needs Tutoring (sent directly to the student) - For students who would benefit from academic tutoring or subject-specific support. 
• Residence Life Concerns - For issues related to on-campus housing, roommate conflicts, or residential community concerns.
• Student Advising and Success (SAS) Support - For broader academic planning, course selection, academic difficulty, or overall student success support. 
• University Support/Other (sent to the Student Concern Team) - For concerns that do not fit the categories above and require review for appropriate routing. 

Once submitted, the referral is routed to the appropriate support team for review, follow-up, and coordinated outreach to promote student success and retention.

Submit a Referral from MySHU

1. Login to the MySHU Portal using your SHU e-mail and password
2. On the homepage, there is a locked card titled Submit Referral. Search for the student you would like to refer by Name or Student ID and select the student name when it appears. You can also select the magnifying glass to pull up a list of all students and search from there. 
   
3. Select the checkbox to the left of the student name to select the student. 
4. Select the blue create alert button that appears in the top right corner. 
   
5. From the drop down, select the referral that best fits the support the student needs. 
6. Add any notes that can assist the staff member with supporting the student. 
7. Select Review. A preview of your referral will appear. If you need to make changes, select back. If no changes are needed, select Submit to submit the referral to the support staff.