Description

The Information Technology department provides on-site technical support in offices, classrooms, dorms, and presentation spaces. Office support is limited to technical issues and requests that deal with technology within the room such as desktops, docking stations, monitors, and cables. Classroom and presentation support involves support for technical issues as well as guidance on usage of the provided technology. Dorm support is available when support is needed within the space, such as for TVs in shared spaces, or issues that cannot be resolved remotely for the user devices.

How to Access

Who is eligible?

Any community member or eligible IT device(s) in a space that is available for on-site visit and qualifies for an on-site based on the need (remote and at the service desk options are not available/insufficient or have been exhausted). Service is available for classrooms, presentation spaces, offices, dorms, and shared/common spaces.

Where and how do I access it?

To request on-site support, please determine if you are experiencing an issue with a device or if you would like assistance with setup/usage of a device.

Submit an On-site Support - Report an Issue ticket if you are experiencing work stoppage or impaired productivity specific to a classroom, presentation space, office, dorm, or common space.

Issue examples:

• Issue with the technology in the classroom/presentation space: projector not turning on, touch panel is frozen, laptop adapters are not working etc.
• Issue within an office: an office printer jammed, monitor flickering, docking station not connecting etc.
• Issue within a dorm/common space: common room TV not turning on, issues connecting devices, personal printers not printing.
  • Note: personal device support may be limited to network connectivity and driver installation.

Submit an On-site Support - Assistance Request ticket if you are looking to set up a new device, need a quick how-to, or want help with using devices or software specific to a classroom, presentation space, office, dorm, or common space.

Assistance Request examples:

• Setup before the class within classroom and presentation spaces.
  • Visiting classroom guests and remote presenters.
  • Quick assistance with and how-to on technology use (no longer than 15 minutes, if longer is desired, please examine our training options).
  • Assistance with connecting the client's technology to classroom technology.
• Setup within the office.
  • New audio/video/printing cable installations.
  • New peripheral(s) setup (docking stations, monitors, etc)
  • Breakdown and setup of technology associated with an office move.
  • Quick guidance on use of the peripherals within the office.
  • Assistance with software usage on desktop devices.
• Setup of devices within the dorm (where applicable).
  • Assistance with setup of wired printing.
  • Assistance to dorm staff, RHDs, RAs, RSAs etc.
  • Assistance with shared spaces such as game rooms.