IT Service Delivery and Support

Articles about services that includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery.

Categories (1)

IT Client Portal

This section contains articles regarding using IT Client Portal (TDClient) to search for articles, submit self-service tickets, and view existing tickets.
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Articles (5)

Chat Bot General Information

The Info Tech Bot is an artificial intelligence-powered conversational interface that is designed to assist students, faculty, staff, and other stakeholders with various IT-related queries, support requests, and information needs.

IT Service Desk General Information

IT Service Desk helps students, faculty, staff and vendors with technical issues, requests, and questions related to technology, software, and hardware.

On-site Support General Information

The Information Technology department provides on-site technical support in offices, classrooms, dorms, and presentation spaces.

Student Guide to University Technology

A guide to the university technology offering for new and returning students.

Technical Services Technician and GA Technician Description

Part of our staffing is through Student Employment, Work Study, and Graduate Assistant positions. The responsibilities and requirements for each role are available here for anyone interested in applying.