Updating...
Skip to main content
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Search the client portal
Search
Sign In
Show Applications Menu
Client Portal
Sign In
Search
Home
App Catalog
News and Updates
Services
Knowledge Base
More Applications
Skip to Knowledge Base content
Search
Articles
Knowledge Base
IT Professional Services
IT Service Delivery and Support
IT Service Delivery and Support
Articles about services that includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery.
Categories (1)
IT Client Portal
This section contains articles regarding using IT Client Portal (TDClient) to search for articles, submit self-service tickets, and view existing tickets.
Expand
Articles (7)
Chat Bot General Information
The Info Tech Bot is an artificial intelligence-powered conversational interface that is designed to assist students, faculty, staff, and other stakeholders with various IT-related queries, support requests, and information needs.
First Week - Student Technology Guide
This guide will provide you with details on the most common technical questions and needs during the first week of the semester.
On-site Support General Information
The Information Technology department provides on-site technical support in offices, classrooms, dorms, and presentation spaces.
PioTech Center - IT Service Desk General Information
PioTech Center helps students, faculty, staff and vendors with technical issues, requests, and questions related to technology, software, and hardware.
Student Guide to University Technology
A guide to the university technology offering for new and returning students.
Technical Services Technician and GA Technician Description
Part of our staffing is through Student Employment, Work Study, and Graduate Assistant positions. The responsibilities and requirements for each role are available here for anyone interested in applying.
How to Submit an Employee Office Move Request Form
Whenever employees move offices, they or the department representative need to fill out an Employee Office Move Request Form.
Search this category
Search
Blank
Popular Articles
How to Activate a University Account with Okta
How to use Zoom AI Companion
What to Do if You Did Not Receive an Activation Email
Microsoft 365 General Information
How to Reset University Account Password using University Issued Laptop
Recent Articles
How to Add your Video to your course Using a Link
Microsoft Copilot General Information
AI Tools and Usage Guide
SHU-DeviceNet General Information
How Student Proxy Users Access SPA (Student Planning and Advising)
Popular Tags
colleague
(98)
blackboardultra
(59)
blackboard
(36)
Student
(33)
learning
(28)
spa
(28)
communication
(27)
microsoft
(23)
teaching
(23)
account
(22)