How to Activate a University Account with Okta

Prerequisites

Admitted Students:

  1. Acceptance in at least one University program.
  2. If the program requires a deposit, the deposit is paid, and it has been at least 24 hours.
  3. If the student was accepted into the current semester and the term start date has passed, the student was registered for at least one course at least 12 hours prior.

Faculty/Staff:

  1. Must be added to the Human Resources' Dayforce system with all processed information in a completed state. If unsure if you have been added or if you are missing information, please contact Human Resources. 

Adjunct Faculty:

  1. Must be assigned to teach at least one course during current or soon to start semester for at least 48 hours prior to activating account unless you a job title is in place that does not require a course assignment. An example of this title would be Nursing Clinical Supervisor, Student Teaching Supervisor, etc. 
  2. Department must request course assignment for the adjunct faculty with Registrar.

Vendors/Volunteers/Contractors:

  1. All vendors, volunteers, and contractors have a representative at the university or an administrator who is responsible for requesting their new accounts.
  2. A request must be submitted by said person through Third Party Access (3PA) system prior to account creation/activation.
  3. The requester will specify if the Third Party Access (3PA) user needs email - not all Third Party Access (3PA) users utilize Sacred Heart email.

Part I: Locate Activation Email

  1. In your personal email mailbox, look for an activation email sent from MySHU-No-Reply@sacredheart.edu address with the subject line “Sacred Heart Temporary Password”.  This personal email is the one you initially provided to SHU during the application process.  
  2. Inside the email, you will see your new email, titled Sacred Heart Username.  Your username will be your last name, first name’s initial, and may or may not include a number.  The email also contains your temporary password. 
  3. If you do not receive the activation email, please check the KB article here: What to do if you do not receive the activation email

Part II: Initial Login 

  1. In the same email from part one, look for the Login URL and click on the myshu.sacredheart.edu link at the bottom.  If your browser does not allow for clicking, copy and paste it on to a web browser.
  2. You will now arrive at the MySHU login page.  Copy and paste your new email from the email above and select next. 
  3. After clicking next, you will be redirected to our Microsoft Login.  The email might autopopulate.  If it does not autopopulate, please enter it again. Then, select next.
  4. In the next screen, copy and paste the temporary password from the activation email.  Then select next.

Part III: Set Up Multifactor Authentication (MFA)

  1. You will be brought to a screen that says “More information required”.  This is where you will register your multifactor authentication (MFA), select next.
  2. You will now be at the multi-factor authentication (MFA) setup page.  Follow the instructions presented on the screen, and ensure that the Microsoft Authenticator application is downloaded, then select next. 
  3. Continue to follow the on-screen instructions, then select next.  When prompted on your Microsoft Authenticator application on your mobile device, make sure you allow notifications, and select next.
  4. In the next screen, you will see a QR code.  Using your mobile device, open the Microsoft Authenticator application and scan the QR code, and follow the on-screen instructions.  When the Authenticator application on your mobile device instructs you, click next on the web browser.
  5. The web browser will show a double-digit number.  At the same time, the Microsoft Authenticator App on your mobile device will prompt you to enter the number.  Enter the number.  Follow the on-screen instructions and when instructed, the next button will appear blue. You can now select next.
  6.  You will now see on the web browser that your MFA was setup successfully, select done. 
  7. In the next screen, you will be prompted to decide to stay signed in, select yes.
  8. You will now be prompted to enter your emergency phone number. Enter the best contact number and select submit.

Reset Your Password

  1. You will now enter the MySHU portal page.  Scroll all the way to the bottom until you see My Account then select Password Reset. 
  2. Enter your Sacred Heart University email and the characters displayed on screen in their respective text box fields. 
  3. Select I forgot my password then next. 
  4. Open the Microsoft Authenticator application on your mobile device, and enter the 6 digit verification code that is associated with your SHU account, then select next. 
  5. Enter your new password to set the password, then enter the password a second time to confirm the password. 
  6. Select finish. 

 

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