Articles about services that support identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

Articles (15)

​​How to Request a Change to Your Network Username

If a user has to change their SHU username due to a legal reason, this article will help with the process for requesting a username change.

How to Activate a University Account

Students, staff, faculty and others might need to activate their University Account, here is how.

How to Activate a University Account with Okta

Members of the University need to activate their University Account for access to SHU systems.

How to Perform Initial Multifactor Authentication Setup

After an account is activated, a new user will need to set up their Multifactor Authentication (MFA).

How to Reset University Account Password (No University Issued Laptop)

Students, applicants, alumni, and staff/faculty without a university issued/leased laptop should follow these steps.

How to Reset University Account Password using University Issued Laptop

Faculty, staff, adjuncts, vendors, and contractors with a Sacred Heart University issued laptop - a leased laptop through a 4-year Laptop program, Adjunct Laptop program, or short-term lease - must change their Account Password on their laptop.

How to Setup Multifactor Authentication using Authenticator App

Steps to setup multifactor authentication using the Microsoft Authenticator app.

How to Setup Passwordless Multifactor Athentication

Setup passwordless multifactor authentication (MFA) to improve the login experience.

How to Submit a 3PA Request for Managers

Some users have the ability to submit third party account requests on behalf of those who need an account.

How to Unlock a University Account

Your university account may become locked out, in that case you may not be able to sign in to your accounts even if you are using a correct password or a newly reset password.

Multifactor Authentication General Information

A security mechanism that requires users to provide two or more forms of authentication to access a system, application or service.

Network Account General Information

Network accounts are user accounts that allow an individual to access and use resources at Sacred Heart University.

Network Account Password Policy

Password policy applied to network account passwords.

Single Sign On (SSO) General Information

A method of authentication that allows users to access multiple applications and services using a single set of login credentials.

Third Party Access - General Information

Solution that manages requests for access to SHU systems (except Dayforce) and resources for non-university employees such as vendor employees, contract workers, temporary workers, interns, and volunteers.