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- Knowledge Base
- Information Security
- Identity and Access Management
Faculty, staff, adjuncts, vendors, and contractors with a Sacred Heart University issued laptop - a leased laptop through a 4-year Laptop program, Adjunct Laptop program, or short-term lease - must change their Account Password on their laptop.
- Knowledge Base
- Information Security
- Identity and Access Management
Members of the University need to activate their University Account for access to SHU systems.
- Knowledge Base
- Information Security
- Identity and Access Management
Emergency contact information is critical for ensuring a quick and efficient response during an emergency.
- Knowledge Base
- Information Security
- Identity and Access Management
Students, applicants, alumni, and staff/faculty without a university issued/leased laptop should follow these steps.
- Knowledge Base
- IT Professional Services
- IT Service Delivery and Support
A guide to the university technology offering for new and returning students.
- Knowledge Base
- Administrative and Business
- Student Information Systems
- Colleague
If access is needed to student or finance data in Colleague, follow these steps in the article in order to request new access or update existing access for Colleague.
- Knowledge Base
- Information Security
- Identity and Access Management
Solution that manages requests for access to SHU systems (except Dayforce) and resources for non-university employees such as vendor employees, contract workers, temporary workers, interns, and volunteers.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
How to Request a Network/Email Account to Be Extended for a Student.
- Knowledge Base
- Administrative and Business
- Alumni and Advancement
- Raiser's Edge
How to Request a Login Account.
- Knowledge Base
- Administrative and Business
- Financial and Procurement Systems
How to Add a New General Ledger Account to Imports.
- Knowledge Base
- Administrative and Business
- Financial and Procurement Systems
- Budget Inquiry
How to Request Budget Inquiry Account Access or Changes to My Existing Access
- Knowledge Base
- Information Security
- Identity and Access Management
If a user has to change their SHU username due to a legal reason, this article will help with the process for requesting a username change.
- Knowledge Base
- Information Security
- Security Incident Response and Investigation
Unauthorized access or control has been gained by an external party, jeopardizing the security and privacy of the account owner.
- Knowledge Base
- Information Security
- Security Incident Response and Investigation
If you suspect your account or device might have been compromised, please examine the common signs of a compromise and follow the steps to prevent loss of data.
- Knowledge Base
- Information Security
- Identity and Access Management
Steps to setup multifactor authentication using the Microsoft Authenticator app.