This article provides links to training articles for any client portal user looking to learn more about self-service options, service catalog, and knowledge base.
Accessing the Portal
Learn how to access the Client Portal through MySHU.
Video: TDX Client Portal - Accessing the Portal
Submitting a Self-Service Ticket
In the Client Portal, a user has an option to submit a self-service ticket.
Video: TDX Client Portal - Submitting a Ticket
Managing My Tickets
Client Portal provides users with an option to manage their own tickets by leading a conversation with service providers, adding messages and attachments, reopening unresolved tickets, and checking progress.
Video: TDX Client Portal - Managing My Tickets
Service Catalog
Client Portal provides users with a searchable service catalog - explore what IT has to offer and how you can get assistance more directly through services.
Video: TDX Client Portal - Service Catalog
Knowledge Base
The Knowledge Base on the Client Portal provides a large repository of articles regarding the services provided by the university.
Video: TDX Client Portal - Knowledge Base