Coming soon...

SPA (Student Planning and Advising) Proxy Access

Students have the ability to grant secure proxy access to non-SHU parties, allowing them to view information about the student. Users can designate one or more persons as a proxy and grant each proxy specific permission to view information, such as providing parents access to grades. Once the student has provided this access, Proxy users should follow the steps below.

Instructions for Proxy Users

Activate Access

• Once a student has completed the approval process for a proxy user, two emails will be received, one with the proxy username, the other with the temporary password
• Go to spa.sacredheart.edu
• Enter the username from the first email
• Enter the temporary password from the second email
• You will be required to change the password at this time, enter a new password, twice

Log in to SPA (Student Planning & Advising)

• Go to spa.sacredheart.edu
• At the prompt below, enter your user name, if you don't remember it, click the "Forgot your user name?" link, see details below
  • 
• Next you will be prompted to enter your password, if you don't remember it, click the "Forgot your password?" link, see details below
  • 
• Once the user name and password have been successfully verified, you will receive a prompt to enter a verification code sent to the email address on file
  • 
• Next you will be presented with a Person Proxy window, select the student's name and click Continue
  • If the window is not displayed, click on the Sign Out button at the top of the screen and select "Change Proxy User"
  • any student who has given you proxy access to their information will be listed in the Person Proxy window
  • If you click your own user name, you will not see any student information. If this happens, click on the Sign Out button at the top of the screen and select "Change Proxy User"
• The options available on the home screen will depend on the access your student approved to be shared with you
  • for example, if you have been given access to view grades, you will see a Grades button; click on it to see the student's grades
• To view a different person's information, click on the "Change User" button at the top of the screen
• When done, click the "Sign out" button at the top of the window

Assistance with Proxy Access

Forgot User name

If a proxy user forgets their user name, they can click the "Forgot your user name?" link on the sign-on page to recover it. If the link is not displayed, press the refresh icon on the web browser.

They will be required to enter the following information which must match the information originally entered by the student. If not sure of this information, review the original email received when access was granted.

• First Name (optional)
• Last Name (required)
• Email Address (required)

Once the information is verified, the following will be displayed.

An email will be sent to the proxy user at the email address entered above with their username.

Forgot Password

If a proxy user forgets their password, they can click the "Forgot your password?" link on the sign-on page to reset it. If the link is not displayed, press the refresh icon on the web browser.

They will be required to enter the following information, the email address must match the information originally entered by the student.

• User Name (required)
• Email Address (required)

Once the information is verified, the following will be displayed.

An email will be sent to the proxy user at the email address entered above with a link to reset the password.

When the password is successfully changed, the following message will be displayed.

Once it has been changed, they will receive a second email confirming the password change.

Technical Support

For technical support with logging in or viewing information, please contact the IT Service Desk.