Ellucian is the vendor for Colleague and SPA (Student Planning & Advising). Their customer portal is the most efficient way to get information related to questions, issues, and guidance from other clients. 

Access to Customer Center

1. The sign-on page is found here: https://www.ellucian.com/customer-center. Scroll down this page to view quick videos about the different features.

   1. When first provided access, you will receive an activation email. Follow those instructions to set up the account the first time. Note that the confirmation email granting you access to the Customer Center after verification comes from noreply@okta.com and may land in your spam/junk folder.  Please review this folder as you await approval.

   2. Follow these steps to access the Ellucian Customer Center once your account has been set up:

2. Visit https://login.ellucian.com and click on the "Sign In" button.
3. From the Resources tab, you will have access to Community, Articles, and Training.
4. Hint: make sure you filter by Colleague when searching since this portal is used by all Ellucian customers, including Banner users.
5. Access needs to be approved by the IT Department. If others would like access to this resource, please have them go to https://clientapps.ellucian.com/signup. Once the request is received and approved by the IT Department staff, their access will be provided.

Submitting a Case

Once logged into the Customer Center, follow these steps to submit a case:

1. In the Quick Action section, click on "Create a Support Case" and enter information in the following fields:
2. Product Line - select Colleague
3. Product Name - select the appropriate area in Colleague for which assistance is needed
4. Product Module - select the appropriate category 
5. Priority - select either 3 - Moderate or 4 - Low
6. Environment - select Production
7. Short Description - enter a couple of words that describe the issue
   1. On the right-hand side of the screen, suggestions for articles will be displayed
   2. Review the list and click on any articles that may provide an answer
8. If a case still needs to be submitted, continue with next steps
9. Description - enter a detailed explanation of the issue
10. Add attachments if screenshots or other information is available
11. Click Submit
12. A confirmation email will be received once the ticket is submitted
13. Follow-up emails will be received when a response is provided, you can simply reply to the email and the notes will be automatically included in the case