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Service Catalog is a categorized listing of the various services and applications that the university Information Technology department offers to the members of the community.
Why Use the Service Catalog?
While you are not required to use the Service Catalog to submit tickets, there are a few reasons why you might want to:
- Exploring IT services available to you.
- Submitting tickets using forms specific to the issue or request.
- This expedites the processing of the ticket and ensures that the information important to the issue/request is filled in.
- Viewing your past and current tickets and projects.
- Viewing your favorite services.
- Viewing and performing approvals.
Accessing the Service Catalog
Access the Services Catalog:
- Through MySHU Portal:
- Navigate to the MySHU Portal.
- Under the Information Technology module, select IT Self-Service.
- Select Services tab.
- From this article:
- You are on the IT Client Portal. Click Service tab above to navigate to the service catalog page.
Exploring the Service Catalog
Services Sub-menu
The sub-menu on the Services page offers you a few options for exploring available services and existing tickets and projects.
Project Requests
Click Project Requests sub-menu button to view your projects. You can use filters to adjust what is displayed and include past projects.
Once you set filters, click Search to look for projects.
Click on the project title to view it.
Ticket Requests
Click Ticket Requests sub-menu button to view your tickets. You can use filters to adjust what tickets are displayed.
Once you set filters, click Search to look for tickets.
Click on the ticket title to view it.
My Favorites
Click on My Favorite sub-menu button to view the services you have added to your favorites. This is your shortcut to the services!
My Recent
Click on My Recent sub-menu button to view the services you visited recently so you don't have to search for them again.
My Approvals
If you are an approving supervisor, you might have to perform approvals on IT requests. You can find them by clicking on My Approvals sub-menu button.
Services A-Z
If you know the name of the service, it can be easier to find it by clicking the Services A-Z sub-menu button.
Service Catalog
The Service Catalog is split into 7 Categories. Each category is then split into subcategories, within which the individual services reside.
Service
A Service is an IT service, application, or process that is provided by, managed by, or supported by the university IT.
Some services also have Service Offerings, which are specific support offerings commonly associated with their parent Service.
- For example: A Service of Network Account has a Service Offering of Password Reset Assistance Request. IT provides active university members with a service - a usable, accessible network account. IT also offers password reset assistance for this service.
When you open a service, you will be able to see:
- Service Description which will tell you about what the service entails.
- A button to submit a request or report an issue regarding the Service.
- Service Offerings which lead you to a form to submit a request or report an issue.
- A Share button to email the service to others.
- An Add to Favorites button that adds the service to your favorites in the Services sub-menu.
Administrative and Business
Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.
Common services in this category:
Communication and Collaboration
Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.
Desktop and Mobile Computing
Services that support access and use of community members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
Common services in this category:
Infrastructure
Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.
IT Professional Services
People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
Common services in this category:
Information Security
Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and education, incident response and investigation, and security policy and compliance.
Common services in this category:
Teaching and Learning
Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
Common services in this category:
Other Views
On your Services page, you will also see:
My Recent Requests
Your recent tickets will appear here. You can click on the title of the ticket to view it. 
Popular Services
View the services that have been popular with others at the university by checking out the Popular Services window.
My Recently Visited Services
Trace back your steps by seeing your service browsing history in the My Recently Visited Services window.
Popular Tags
Browse the services that use the most common tags listed in Popular Tags window.
