Students, applicants, alumni, and staff/faculty without a university issued/leased laptop should follow these steps. Those with SHU issued/leased devices should not use these steps.

About Account Passwords

Student, applicant, and alumni account passwords expire every 180 days.

Faculty, staff, adjunct, and vendor passwords expire every 180 days, unless they have access to applications containing sensitive information at which point their password will expire every 30–90 days depending on access specifics.

All users with a Sacred Heart University email will receive emails beginning 14 days before the password is set to expire, guiding them to reset the password. When the password is not reset in time, the user will be locked out of most services.

Password Reset - Through Microsoft

1. Browse to passwordreset.microsoftonline.com.
2. Enter your SHU email address and the characters appearing in the Captcha.
3. Click Next.
4. Choose I forgot my password.
5. Click Next.
6. Choose the contact method to use for verification and enter your phone number.
7. For example:
   1. Choose Text my mobile phone.
   2. Enter your mobile phone number.
   3. Click Text.
   4. Enter the code sent to your phone.
   5. Click Text.
8. Alternatively, if you have set up security questions, you can select and answer the security questions to reset your password.
9. Enter and confirm your new password:
   1. Minimum of 12 characters.
   2. At least one uppercase and lower case letter, a numeric character, and a special character.
   3. It cannot be any of your previous 24 passwords.
10. You will then receive a "Your password has been reset" message along with a link to sign in with your new password.
11. You will also receive an email from Microsoft on behalf of Sacred Heart University that your SHU password has been reset.
12. You can sign in right away.