Popular Services
The IT Service Desk is a part of Information Technology and has multiple locations including the Park Ave Campus, West Campus, Center for Healthcare Education and Stamford Tandent. The Service Desk offers a full-service center that will address the technology support needs of all Sacred Heart University employees and students.
Information Technology department hires part-time and full-time, undergraduate and graduate students into part-time positions. Fill out an application here!
Solution that manages requests for access to SHU systems (except Dayforce) and resources for non-university employees such as vendor employees, contract workers, temporary workers, interns, and volunteers.
Submit your project request to IT governance for review and help us make informed decisions about investments, resources and risks.
Administrative system support includes tasks such as software maintenance and upgrades, user training, system troubleshooting, and data management.
A secure and encrypted connection that enables users to access the internet or a private network from a remote location.
Network accounts are user accounts that allow an individual to access and use resources at Sacred Heart University.
IT Service Desk provides laptop loaners for three specific occasions: during supported laptop repairs, for one day use associated with exams/testing or staff/faculty borrow, and for staff/faculty multi-device loan requests.
Report portal for publishing reports and managing user access across all major data sources.
Blackboard Ultra is the Sacred Heart University Learning Management system and is used to facilitate courses.
Submit a request for university-approved laptops and accessories available through SHU's preferred vendor catalog in SHU eBuy.
A web browser application that provides a secure online testing environment. Designed to prevent cheating during online exams.
The laptop repair agreement must be accepted before the IT Service Desk is able to proceed with a qualified repair.
Track the lifecycle of IT hardware across campus, from procurement through reassignment or retirement.
Financial Aid web portal for students and potential students to view their Financial Aid status.
Additional software is installed by request to provide students with access to the tools they need for their coursework.
Microsoft 365 is a comprehensive suite of productivity tools and is available for installation.
A document imaging solution used by departments to move paperless documents through workflows.
Solution that supports the freshman orientation registration process.
Submit software-related contracts, terms of service, or licensing agreements for IT and security compliance review.
Mail and duplicating services provide printing supplies such as paper and service SHU-Canon printers at the university.
Public lab available 24/7 that allows users to access academic software and print academic materials.
A file-sharing solution that allows multiple users or devices to access and share files and documents from a centralized location.
Request specialized or non-standard hardware for labs, research, or unique department needs.