Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.

Services (6)

Chat Bot

Artificial intelligence-powered conversational interface that is designed to assist the University community.

IT Service Desk

The IT Service Desk is a part of Information Technology and has multiple locations including the Park Ave Campus, West Campus, Center for Healthcare Education and Stamford Tandent.  The Service Desk offers a full-service center that will address the technology support needs of all Sacred Heart University employees and students.

Laptop Loaner

Laptop loaner may be issued to a user who's qualified laptop is in repair at the IT Service Desk.

Laptop Repair

IT Service Desk is able to repair supported laptop devices and provide loaner laptops to students for the duration of the laptop repair.

Laptop Repair Agreement

The laptop repair agreement must be accepted before the IT Service Desk is able to proceed with a qualified repair.

IT Student Worker Application

Information Technology department hires part-time and full-time, undergraduate and graduate students into part-time positions. Fill out an application here!