IT Professional Services

People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.

Categories (8)

Continuous Improvement and Innovation

Consulting unrelated to a specific technology service, such as business process streamlining, business relationship management, and business analysis.
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Digital Accessibility

Assessing or enabling accessibility of academic software, enterprise applications, or electronic/digital resources. Might include accessibility reviews, defining standards, analysis, or end-user training/awareness.
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IT Communications and Documentation

Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.
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IT Procurement

The IT Procurement team at Sacred Heart University manages the acquisition of University-owned technology to ensure all purchases are cost-effective, secure, and compliant with institutional standards and strategic goals.

We support the purchase of IT hardware, software, and related services, coordinating closely with departments, vendors, and IT Security to maintain licensing compliance and protect University data.

Our team reviews all technology-related requests — including hardware purchases, laptop assignments, software license requests, and contract reviews — to ensure they align with University policies and approved standards.

Even if a request involves free software or equipment, it must still be submitted for IT review to confirm compatibility, security, and supportability.

Please use the links below to access individual services for laptop requests, custom hardware, software agreements, and special licenses.
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IT Service Delivery and Support

Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
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IT Strategy, Governance, and Enterprise Architecture

Services related to enterprise-level strategy and planning.
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Portfolio and Project Management

Project portfolio management and related project management services.
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Training and Outreach

Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, it might include organizational change management and/or development and delivery of digital literacy campaigns.
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