Knowledge Base

Categories (7)

Administrative and Business

Articles about services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.
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Communication and Collaboration

Articles about services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.
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Desktop and Mobile Computing

Articles about services that support access and use of community members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
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Infrastructure

Articles about services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.
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IT Professional Services

Articles about people-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
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Information Security

Articles about services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and education, incident response and investigation, and security policy and compliance.
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Teaching and Learning

Articles about services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
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